3 steps to applying agile methodologies in IT operations

Victoria D. Doty

Agile procedures are not just for program enhancement groups sprinting to code, test, and launch apps. Agile methodologies, such as scrum and Kanban, are remaining utilized currently by a wide variety of business, data science, and technological innovation groups, such as IT functions.

Although agile methodologies can be utilized to IT functions productively, there are some notable distinctions in the charter, priorities, and lifestyle of operating groups that want consideration. Comprehending these distinctions and then defining strategic priorities framework how self-organizing IT functions groups can execute on their initiatives and be far better users of other multidisciplinary agile groups.

Below are 3 methods to contemplate.

Redefine IT operations’ mission and charter

IT functions group users check out their main position as maintaining the lights on for manufacturing, departmental, and enhancement networks, systems, apps, and databases. Quite a few comply with ITIL (Facts Know-how Infrastructure Library) procedures for incident, dilemma, and adjust administration and use ticketing systems this kind of as Cherwell, Jira Service Desk, and ServiceNow to observe them. When staff members and other conclusion-customers want support or have distinctive procedure requirements, IT functions also depend on these systems to capture requests and assist their workflows.

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